CTA arrived at the doorstep of JM House and was a very unwell and frightened man, he had no self-esteem, he was frightened and lonely. There was nothing he could see ahead of him that indicated that life would be any better for him from the moment he stood at the door for the first time at JM House, than the tortuous years that had preceded it. The task ahead for the management and staff was very difficult and complex. The fears and traumas that accompanied CTA upon his arrival at JM House were not simply left on the doorstep of the building and thus ignored by the JM House staff.
They were instantly recognised as being an integral part of the frightened man who stood before them. Thus the mental problems together with the huge catalogue of physical problems of CTA were greeted with warmth and affection. It shall be noted straight away that the warmth I speak of came accompanied by a seemingly immeasurable depth of humanity and a genuine desire to help and most importantly, to understand. Throughout the time CTA has been at JM House, the management and staff had undertaken tasks of enormous proportions.
By continuing with their usual high quality of humanity, affection amid a genuine desire to provide help and understanding, manager and wonderful staff have ensured that it was CTA who created for himself a regime of personal self-discipline whereby aspects of life such as self-cleanliness and hygiene were introduced into his chaotic life. In the months CTA has resided at JM House, his physical condition has improved immeasurably. It has been dedicated staff who took the care and time to ensure that his new GP was kept up to date with every aspect of CTA’s physical wellbeing. In the months that have passed since his arrival at JM House, CTA has undergone a transformation of an immense magnitude.
Today the sad, lonely figure that first arrived at Westcliff is gone, and a far healthier, happier and determined man will greet you. None of these successes could have been achieved without the applied determination, care, professionalism and most importantly of all, a genuine feeling of warmth and understanding that converted a place of residence for some unfortunate souls into what so many of us simply take for granted – a home. For the works and devotion they have given to my son CTA, the management and staff at JM House are to be congratulated and recommended for their efforts, works, and professionalism and proven success. They will also have my eternal gratitude